Frequently
Asked Questions

Find answers about our thuya wood products, orders, shipping and care.

Search frequently asked questions

What is thuya wood?

Thuya burl wood is valued for its warm color and distinctive swirling grain. Our collection celebrates these natural patterns.

Why does the grain look different on each product?

Every piece has its own grain, color and organic markings. Natural variations make each wooden piece unique.

What sizes are your products available in?

Check each product’s dimensions and available options before ordering. Contact us if you need help choosing a size.

Do you ship internationally?

Shipping destinations and rates are being finalized for this store. Please contact us before placing an order.

How long will my order take to arrive?

Processing and delivery estimates will be confirmed when the store’s shipping setup is complete.

How can I care for my thuya wood products?

Wipe gently with a soft, dry cloth. Avoid soaking, dishwashers, direct heat and prolonged sunlight. Follow any product-specific care instructions.

Can thuya wood be used with food?

Use a piece with food only when its product description specifically confirms a food-safe finish and intended food use.

What should I do if my item arrives damaged?

Keep the packaging and contact us with your order number and photographs so we can review the issue.

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We’re always happy to help. Get in touch with our team.